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Customer Support

Our technical support, which derives from the in-depth knowhow we have developed with customers’ applications, is unmatched.

 

Customer SupportSupport

m2mAIR provides customers under a dedicated service level agreement 24/7/365 technical support including first and second line support by Telit’s experts. For the nearest support click here.

Real-Time AccessAccess

m2mAIR customers have access to real-time network and provisioning information, thereby facilitating the management of m2m applications, both deployed and being deployed. 

M2M LabLab

M2M Lab provides customers with the infrastructure and tools necessary to test their solutions in areas such as interaction between terminal and central system/application, terminal software and hardware, performance, and VAS compatibility. M2M Lab test cases include:
- Cell reboot
- Traffic load testing
- Hand-over between different networks including roaming
- Reboot of network components
- SIM Functional tests
- FOTA compatibility
- Remote AT-Command compatibility

On-Site Technical Supporttechnical

m2mAIR is the only service provider that provides on-site support by field application engineers (FAEs) that have in-depth knowledge of m2m’s underlying technology.. 

Embedded DiagnosticsDiagnostics

m2mAIR provides customers with proactive diagnostic capabilities. Customers can remotely test their IP Network (GSM/GPRS), and hardware. 

M2M VAS Forum Forum

The m2mAIR value added services (VAS) forum gives customers the opportunity and means to exchange ideas with our experts all over the world and discuss the challenges in maintaining m2m applications. Register for the forum here.

Access to Telit’s R&D Access

m2mAIR provides customers quick access to invaluable expertise and technical resources from the Telit R&D organization to minimize time-to-market.

 

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